Terms of service

Welcome to TERROIR!

The terms “we,” “us,” and “our” refer to TERROIR. TERROIR operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a personalized shopping experience (collectively, the “Services”). TERROIR is a store powered by Shopify, which enables us to provide you with the Services.

The following Terms of Service, together with any related policies (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We have made every effort to accurately display our products and services in our online stores. However, colors or product appearances may vary depending on the device, settings, and configuration you use to access the store.

We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or match what is displayed or described on our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities of any product offered to any person, region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. TERROIR reserves the right to accept or reject any order for any reason, at its sole discretion. An order is not accepted until TERROIR confirms its acceptance. Payment must be received and processed before an order is accepted.

Please review your order carefully before submitting it, as TERROIR may not be able to accommodate cancellation requests after an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at checkout.

Purchases may be returned or exchanged only in accordance with our Refund Policy.

You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping and handling fees, or customs or import duties.

Prices shown in our online stores may differ from prices offered in physical stores or in other online stores operated by third parties. From time to time, we may offer promotions that affect pricing and are governed by separate terms. In the event of a conflict, the promotional terms will prevail.

You agree to provide current, complete, and accurate purchase and account information for all transactions. You agree to promptly update your account information, including your email address and payment details.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete; (ii) you are authorized to use the card; (iii) charges incurred will be honored by your card issuer; and (iv) you will pay all charges incurred at the prices displayed, including shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All shipping times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Once products are transferred to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY
The Services, including but not limited to trademarks, logos, text, images, graphics, product reviews, videos, audio, and the design and arrangement thereof, are owned by TERROIR, its affiliates, or licensors and are protected by intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or transmit any content without our prior written consent. All rights not expressly granted are reserved.

TERROIR names, logos, product names, designs, and slogans are trademarks of TERROIR. Shopify names and logos are trademarks of Shopify. All other trademarks belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” and “as available” without warranties of any kind. Your use of optional tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
TERROIR is powered by Shopify. However, all sales are made directly between you and TERROIR. Shopify is not responsible for any aspect of transactions between you and TERROIR. You expressly release Shopify from any claims related to your purchases.

SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you acknowledge that your information may be processed by Shopify and third parties, potentially outside your country of residence.

SECTION 11 – FEEDBACK
If you submit feedback, reviews, suggestions, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and distribute such Feedback for any purpose, including commercial use.

You represent that you own or control all rights to the Feedback and that it does not violate any third-party rights or applicable laws.

SECTION 12 – ERRORS AND OMISSIONS
Information on the Services may occasionally contain errors or inaccuracies. We reserve the right to correct errors and to update or cancel orders at any time without prior notice.

SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to use the Services for illegal, abusive, misleading, or harmful activities, or to infringe intellectual property rights, transmit malware, send spam, or interfere with security features.

We reserve the right to suspend or terminate your account if you violate these Terms.

SECTION 14 – TERMINATION
We may terminate your access to the Services at any time without notice. Obligations incurred prior to termination will survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied. Use of the Services is at your own risk.

SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, TERROIR and its partners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.

SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless TERROIR, Shopify, and their affiliates from any claims arising out of your violation of these Terms or applicable laws.

SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and TERROIR regarding the Services and supersede all prior agreements.

SECTION 20 – ASSIGNMENT
You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

SECTION 21 – GOVERNING LAW
These Terms are governed by the laws and courts of the jurisdiction where TERROIR is established.

SECTION 22 – HEADINGS
Headings are included for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time by posting changes on our website. Continued use of the Services constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Email: contact@terroir-amsterdam.com
Address: Tt. Vasumweg 77B1, 1033 SE Amsterdam, The Netherlands
VAT number: NL005373093B34
Chamber of Commerce (KvK) number: 99128675